Data Protection

Privacy Policy

Last updated: August 27, 2026

Controller

TWINFIRE Group SIA, registration number 40203766304, registered address Spartaka iela 26 - 21, Tukums, Tukuma nov., LV-3101, Latvia, VAT number LV40203766304, is responsible for personal data processed through this website.

Personal Data We Collect or Process

Personal data means information that identifies you or can reasonably be linked to you. Depending on how you use the website or communicate with TWINFIRE, we may process:

• Contact details: name, company name, email address, selected inquiry topic, and message content.
• Business communication: details you provide during sales, partnership, product development, or AI and software discussions.
• Technical data: IP address, browser data, device data, security logs, and website operation records needed for hosting, security, spam prevention, and administration.
• Contract and accounting data: information needed for offers, agreements, invoices, payment administration, and legally required records.

Personal Data Sources

We collect data directly from you when you submit a form, email us, request a proposal, or otherwise communicate with us. We may also receive technical data automatically through website hosting and security services, and business data from partners or service providers where it is relevant to the requested cooperation.

How We Use Personal Data

• Providing and improving services: to review inquiries, prepare relevant sales, partnership, product, automation, or IT proposals, and provide requested business services.
• Communication: to respond to you, maintain business relationships, manage CRM records, and follow up on opportunities.
• Security and fraud prevention: to protect the website, prevent misuse, investigate suspicious activity, and maintain reliable operations.
• Legal reasons: to comply with accounting, tax, company, contractual, and regulatory obligations, and to establish, exercise, or defend legal claims.

Legal Bases

We process personal data where necessary for pre-contractual steps or contract performance, legitimate business interests, legal obligations, and consent where applicable. Legitimate interests include business communication, CRM administration, service improvement, website security, and prevention of misuse.

How We Disclose Personal Data

We do not sell personal data. We may share data with providers that support website hosting, email delivery, CRM, analytics, security, accounting, legal services, and business administration. We may also disclose data to banks, auditors, professional advisers, public authorities, courts, or other parties where required by law or necessary for legitimate business or legal purposes.

Third-Party Websites and Links

This website may link to third-party websites. TWINFIRE is not responsible for privacy, security, or content on websites that we do not control. Review the privacy notices of external websites before providing personal data there.

Children's Data

This website and TWINFIRE services are intended for business communication and are not directed to children. We do not knowingly collect personal data from children.

Security and Retention

No security measure is perfect, but we use reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure. Inquiry and communication data is retained as long as needed for business follow-up, cooperation discussions, service delivery, and legitimate record keeping. Contract, invoice, accounting, and tax records are retained for periods required by applicable law.

Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction of processing, portability, and objection to processing. Where processing is based on consent, you may withdraw that consent. We may need to verify your identity before processing a rights request.

Complaints

If you have concerns about how TWINFIRE processes your personal data, contact us first through the relevant email address listed on this website. You also have the right to lodge a complaint with the Data State Inspectorate of Latvia, Elijas iela 17, Riga, LV-1050, phone +371 67223131, email pasts@dvi.gov.lv.

International Transfers

Some service providers may process data outside your country of residence. Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards where required by applicable data protection law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, legal requirements, or website operation. The updated version will be published on this website with a revised date.

Contact

• Email: sales@twinfireup.com
• Phone: +371 27 151 060